Service Guarantee

Service Guarantee

We are committed to providing our students with quality education courses, adequate facilities and necessary support services. We aim to create a conducive environment and provide a holistic learning experience for our students’ development and growth. Stalford actively seeks to improve our services to promptly exceed the needs and expectations of our customers.

Quality Assurance

Stalford actively seeks to maintain and improve our quality of educational services. We have various policies in place to ensure that our teaching and administrative staff is constantly delivering quality service.

Teaching staff recruitment

All teaching staff is engaged through a stringent selection process. This ensures that all our teachers possess the requisite experience, qualifications and competency to conduct the courses. All teachers are registered with the Committee for Private Education. The Committee for Private Education (CPE) is part of SkillsFuture Singapore (SSG).

Teaching staff training and evaluation

Regular teacher evaluation sessions are conducted to assess the standards of our teachers to ensure that they are updated with the current course syllabus and requirements.

Course reviews

Our course curriculums are constantly reviewed, revised, and improved upon to keep updated with the latest MOE syllabus and requirements of the ever-changing education landscape.

Service staff skills training and upgrading

Trainings are conducted regularly to improve the service standards of our administrative and customer service staff, in terms of service attitude and efficiency. Service performance is also constantly reviewed to ensure that all our staff is professional and on-task.

Facility and equipment maintenance

At Stalford, we hold that a conducive learning environment is essential for a satisfying and comfortable learning experience. Inspections and surveillance on all classroom facilities and equipment are conducted on a regular basis to ensure that the learning environment is maintained at the best condition.


We strive to adhere to applicable statutory and regulatory requirements to the best of our abilities. Consistent information is shown in our brochures, websites, and other publicity materials. We have in place an appropriate refund policy of the course and other related fees in the event of cancellation, non-completion, termination of course, or breach of the Standard Student Contract.