Dispute Resolution Policy

As part of Stalford Academy’s close-loop feedback and complaints management system which welcomes all feedback, we take all of cases of grievances and disputes seriously. We are committed to arrive at a resolution for all feedback regarding grievances and disputes within 21 working days.

If the complaint is not resolved amicably, or if the complainant is dissatisfied with the outcome, or if a resolution is not arrived at during this stipulated period of time, Stalford Academy shall refer the complainant to the CPE Student Services Centre, the Small Claims Tribunal (SCT) (for clear-cut fee refund issues of equivalent or less than S$10,000) or the CPE Mediation-Arbitration Scheme for further action. The CPE Mediation-Arbitration Scheme comprises two stages; Stage 1: Mediation (by the Singapore Mediation Centre (SMC)), Stage 2: Arbitration (by the Singapore Institute of Arbitrators (SIArb)).

Students who encounter any related issues of grievances or disputes can contact the Academy via email at , via post at 12 Kallang Avenue #03-12, Aperia, Singapore 339511, or via the Academy’s Duty Hotline at (65) 9621 5986. Any students in doubt or are facing problems with the school can refer to the Committee of Private Education’s website at www.cpe.gov.sg. The Committee for Private Education (CPE) is part of SkillsFuture Singapore (SSG).

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Notes:

  1. All feedback and complaints received will be recorded. This includes any feedback received via formal or informal (verbal), complaint forms, website, overseas offices and any other mass media.
  2. All feedbacks and complaints received will be directed to the Quality & OE Manager.
  3. Feedback and complaint records shall be submitted to the CPE annually.