Student Success & Well-being

Nurturing Success Beyond The Classroom

At Stalford Academy, we believe academic excellence stems from a supported, happy student. With over 95% of our families coming from abroad, we are experts in helping international students settle into life in Singapore.

Our Student Affairs Team acts as your partner, ensuring every student feels safe, valued, and empowered to thrive. We handle the practicalities so students can focus on our "Learn, Create & Share Joyfully" philosophy.

Student Support Services Directory

Our Administrative and Student Affairs teams are your first point of contact for:

New Students Logistics

  • Airport Pick-up Arrangement (Chargeable)
  • Accommodation Placement Support
  • Student's Pass Application Support
  • Medical Check-up Coordination
  • Orientation Programme

Academic & Admin Support

  • Course Fee Payments & Refunds
  • Course Transfer/Withdrawal Support
  • Leave/MC Applications
  • External Exam Registration (Cambridge/Singapore agencies)
  • Letters of Certification
  • Feedback & Suggestions Support
  • Access to Study Room
  • Visa Application for Parents
  • Junior College Application
  • University Application

Health & Emergency Support

  • Medical Insurance Claims
  • First Aid Assistance
  • General Healthcare Advice
  • 24-Hour Emergency Helpline: (+65) 9621 5986
  • Managed by the Student Affairs Manager for urgent assistance.

Settling into Singapore

Moving to a new country is a significant milestone. We provide a structured welcome to help students navigate this transition with confidence.

Arrival & Orientation

Visa Assistance

We guide you through the Student's Pass application and security bond arrangements to ensure compliance with local regulations.

Accommodation Support

We offer guidance on securing safe, suitable housing, including homestays or student hostels.

Airport Transfer

For a seamless arrival, we can arrange a private transfer from Changi Airport to your accommodation. (Note: This is a chargeable service requiring advance booking).

Orientation Programme

A comprehensive introduction to the Academy, Singaporean culture, and local laws helps students integrate quickly.

Health & Safety Assurance

Your health and safety are our utmost priority. To ensure every student is protected, medical insurance is a requirement for study at Stalford Academy.

Medical Insurance Coverage

We offer a comprehensive Group Hospital & Surgical Insurance plan (underwritten by NTUC Income Insurance Co-op Ltd) designed specifically for our students.

Coverage

24-hour coverage within Singapore (and school-related overseas activities).

Flexibility

Subscription to this plan is optional for students who already possess their own comprehensive medical insurance coverage in Singapore.

Benefits

For those who subscribe, the plan covers treatment in B2 Wards (or higher) in Singapore government and restructured hospitals with an annual limit of S$20,000.

Pastoral Care & Guidance

We recognise that the teenage years require more than just academic instruction. Our team provides the "heartware" to support our "hardware."

Student Welfare

Our Student Affairs team provides a listening ear for personal challenges or adjustment issues.

Academic Mentoring

We offer guidance on study strategies and subject selection to keep students on their dual pathways to success.

Academic Progression Counselling & Career Guidance

We align current studies with future aspirations, supporting our track record of placement in top universities like NUS and NTU.

Parental Partnership

For students aged 16 and below, we maintain close communication with guardians regarding attendance and well-being.